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Careers at Discover the World

Discover the World is one of the UK's leading specialist tour operators with 30 years experience, offering high-quality holidays and imaginative itineraries to Iceland, Scandinavia, Polar regions, Canada, Alaska, Australia, New Zealand and beyond.

Much of our success is down to the experience and dedication of our team of experts who are enthusiastic, dedicated and passionate about travel. Our staff are chosen for their talent and flair to provide customers with excellent service, attention to detail, in-depth knowledge and infectious enthusiasm for our destinations.

We are proud to have a diverse group of nationalities within the company and always have our eyes open for new people to join our team. So if you have previous experience of working for a tour operator or have extensive knowledge of any of our destinations and are considering a career in travel, we would love to hear from you.

Current Vacancies

Tailor Made Travel Specialist


Tailor Made Travel Specialist (Australia and New Zealand)


We are seeking someone with a passion for travel to join our Tailor Made sales team.  As a Travel Specialist you will sell and package holidays to customer requirements and deliver excellent customer service.  To be successful in this role you will require proven experience of meeting and exceeding sales and performance targets, will have a 'can do' attitude and a desire to succeed.

We are particularly keen to attract candidates who have sales experience and have travelled to Australia and New Zealand.

Essential Experience/Skills required
  • Tailor-made sales knowledge and experience within a travel sales environment
  • Proven experience of meeting and exceeding sales and performance targets
  • High degree of flexibility and ability to deal with change, growth and pressurised deadlines
  • Exceptional sales ability – closing, converting, up-selling and cross selling
  • Excellent eye for detail and accuracy
  • Able to demonstrate teamwork, interpersonal and communication skills
  • Strong customer service focus and skills
  • Able to demonstrate influencing and negotiating skills
  • Excellent spoken and written English
  • Microsoft Word, Excel and Outlook skills to intermediate standard
  • Be dynamic and able to self-manage
  • A passion for travel and foreign cultures
  • Destination knowledge of Australia and New Zealand
  • Results and target orientated, with a 'can do' attitude
Desirable Experience/Skills required
  • GDS reservation skills (Amadeus)
  • Educated to degree level or equivalent
Benefits
In addition to a competitive starting salary, we also offer:
20 days holiday
Discounted holidays for yourself, friends and family

Hours of work
8am to 8pm on rota basis (Shift patterns are: 8am to 4pm / 9am to 5pm / 10am to 6pm / 11am to 7pm and 12pm to 8pm Monday to Friday (35 hours per week plus Saturdays).
No more than 1 in 2 Saturdays per month - 12 Saturdays (48 hours) included in overall hours, lieu time given for extra Saturdays worked. NB generally Saturday hours are 9-1 pm between April and August and 9-5 pm between September and March, but hours may change dependent on business requirements.

To apply
Please send a covering letter explaining your desire and suitability for the role, along with your CV to Sue Thorne: This email address is being protected from spambots. You need JavaScript enabled to view it.

Travel Specialist Operations


Travel Specialist Operations

As a Travel Specialist primarily for operations you will undertake various supportive administration functions (including confirming travel arrangements, creating and dispatching customer documentation, general office services, customer service responses and ticketing). You will provide direct support to your fellow Travel Specialists (Sales) which will also mean handling customer service communications from Discover the World customers and provide a high level of specialised and personal service throughout the booking process.

This role may also include working as part of the sales team. You will work in a small friendly team with the support of the Operations management team.

Essential Skills/Experience required
  • Proven experience of meeting and exceeding set performance targets
  • High degree of flexibility and ability to deal with change, growth and pressurised deadlines
  • Excellent eye for detail and accuracy
  • Teamwork, interpersonal and communication skills
  • Strong customer service focus and skills
  • Influencing and negotiating skills
  • Excellent spoken and written English is essential
  • Computer office skills, including basic practical skills using Microsoft Word and Excel
  • Dynamic and self-management attributes
  • A love of travel and foreign cultures
  • Ability to persuade and influence
  • Get up and go – ‘will do’ attitude
  • Results and target orientated
  • Personable nature
Preferable Skills/Experience required
  • Previous experience working for a specialist tour operator in a similar role
  • GDS reservation skills (Amadeus)
  • Destination knowledge of any of the following – New Zealand, Australia, Canada, Alaska, Scandinavia, Iceland and the Polar regions
Benefits
In addition to a competitive starting salary, we also offer:
20 days holiday
Discounted holidays for yourself, friends and family

Hours of work
8am to 8pm on rota basis (Shift patterns are: 8am to 4pm / 9am to 5pm / 10am to 6pm / 11am to 7pm and 12pm to 8pm Monday to Friday (35 hours per week plus Saturdays).
No more than 1 in 2 Saturdays per month - 12 Saturdays (48 hours) included in overall hours, lieu time given for extra Saturdays worked. NB generally Saturday hours are 9-1 pm between April and August and 9-5 pm between September and March, but hours may change dependent on business requirements.

To apply
Please send a covering letter explaining your desire and suitability for the role, along with your CV to Sue Thorne: This email address is being protected from spambots. You need JavaScript enabled to view it.

Tour Leader - Abisko


Tour Leader - Abisko

We are looking to attract an experienced and professional freelance tour leader to accompany our groups to Abisko Mountain Station on set departures in December, January, February and March.  The tour leader will provide first class customer service to our passengers both at Abisko and at the Icehotel, where some of the duties would be shared with the Icehotel representative.

Main Duties and Responsibilities

Outward Flights
  • Assist the Icehotel representative with passenger check-in at Heathrow, ensuring any special requirements have been properly notified and arranged
  • Assist the Icehotel representative  to affix branded head-rest covers in the premium class cabin
  • Take company mail, brochure or any other items as required on the flight
  • Assist the Icehotel representative to make an in-flight announcement during the flight and be visible throughout the flight, moving through the aircraft when practical, conversing with passengers, and making your presence known
  • Assist the Icehotel representative to remove branded head-rest covers from the premium class cabin after landing when passengers have vacated the cabin
In Resort
  • Assist the Icehotel staff and DTW Icehotel Representative at Kiruna Airport and direct clients to the right transfer buses
  • Travel to Abisko with DTW clients, guiding during the transfer
  • On arrival at Abisko, assist the reception with client check in
  • After dinner accompany DTW clients to the Sky Station and be available to assist. Return to the Mountain Station with the last clients
  • If clients are unable to take the chairlift to the Sky Station, assist Abisko staff with alternative arrangements
  • Provide 24 hour phone duty cover for in resort passengers (Swedish mobile phone will be provided)
  • Be available in the morning and travel to the Icehotel with the group
  • Meet and assist passengers departing for Abisko on day 3 or 4 (around 15:00hrs). Travel to Abisko as mentioned  above
  • Make every effort to establish some contact with all customers and remain visible/available/approachable at all times
  • Daily contact with the Icehotel representative and, whilst at the Icehotel, assist the Icehotel representative on desk duty
  • Write a daily report and email to DTW head office copying in the Icehotel representative
  • Handle and resolve any on the spot client issues or complaints
  • Report any serious complaints or accidents to DTW head office immediately
  • Assist DTW sales and operations with any enquiries and liaise between them and Icehotel staff
  • Together with the Icehotel representative liaise with SAS Kiruna the day prior to departure to ensure any special requests or requirements have been notified and arranged – particularly premium class seating
Return Flights
  • Be present and assist the Abisko staff with the departure transfer
  • Together with the Icehotel representative oversee and assist with passenger check-in at Kiruna and advise DTW UK when all passengers have been checked in and departure time has been confirmed
  • Together with the Icehotel representative, prior to passenger boarding, affix branded head-rest covers in the premium class cabin and place promotional brochures on all seats
  • Assist the Icehotel representative to make an announcement during the return flight and circulate the aircraft to talk to passengers as/when possible
General
  • Report any health and safety concerns to the Icehotel and DTW
  • Account for all expenditure on a weekly basis and report to DTW Finance
  • Prepare end of season report and attend the DTW office for briefing
  • Discover the World clothing to be worn at all times.  You will be required to keep this laundered regularly and all clothing must be returned back to head office at the end of season
Skills & Experience
  • Previous experience in a similar role (ideally at least 3 years)
  • Excellent leadership and communication skills
  • Ability to build and maintain relationships
  • Good judgement and decision making skills
  • Flexible and adaptable approach

To apply
Please send a covering letter explaining your desire and suitability for the role, along with your CV to Sue Thorne: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Please note: We are aware of a US based internet scam claiming to represent Discover the World. This is not a legitimate use of our company name. We do not send out unsolicited emails to potential job seekers and we will only respond to emails sent to our domain @discover-the-world.co.uk. Should you receive emails referring to any other domain then these are not associated with us and should be disregarded.

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